Shipping policy
Shipment
Choose the shipping method that best suits your needs. The shipping options displayed on the screen are adapted to the buyer’s geographical area.
SPAIN, PORTUGAL & ANDORRA FREE SHIPPING ON ORDERS OVER 150€.
Except for de Canary Islands.
EUROPE FREE SHIPPING ON ORDERS OVER 300€.
WORLDWIDE FREE SHIPPING ON ORDERS OVER A 800€.
As long as we offer shipping to that country.
**Delivery times may be affected due to force majeure**
Returns
To process any return you must access our returns and exchanges portal. From there, indicating whether it is an exchange or a return, you will be able to schedule a collection and track your shipment.
Unless otherwise indicated, you can also return products by delivering them to our shops (Barcelona: Amigó, 50. 08021 or Pau Claris, 157. 08037 / Madrid: Lagasca, 70. 28001 / Antwerp: Drukkerijstraat, 22. 2000 / Lisbon: Rua Dom Pedro V, 43. 1250-083 / Paris: 81 Rue des Saints-Pères. 75006)
Once we receive it and after examining it we will proceed with the refund as you have requested.
SHON MOTT is not responsible for returns/exchanges that are lost in transit or delivered to the wrong address. The shipping cost for returns is to be paid by the customer.
SHON MOTT will not accept exchanges or returns of swimwear and/or underwear for hygiene reasons. In the event that the article presents a manufacturing defect, we will proceed to the return and refund the amount of the product and shipping.
Delivery
SHON MOTT uses different transport and express logistics companies of recognized national and international prestige to send your orders.
The date of delivery of your order in the shipping address of your choice will depend both on the shipping area and on the chosen delivery method. In any case, before confirming your order, you will be informed about the transport times depending on the modality chosen and the final place of delivery.
Please note that there are circumstances arising from the customization of the products, or unforeseen and extraordinary circumstances that may affect the delivery date.
If for any reason we could not comply with the delivery date, which under no circumstances will exceed 30 calendar days since the Order Acceptance, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. If delivery on time has not been possible for reasons attributable to the customer (for example, for having indicated the delivery address incorrectly), shipping costs will not be reimbursed.
Please note that, in any case, we do not deliver on Saturdays, Sundays and holidays.
For the purpose of these Conditions, the delivery will be understood as “completed” or the order as “delivered” at the time when you or a third party indicated by you acquires the material possession of the products, which will be evidenced by the signature of the receipt of the order at the agreed delivery address.
Impossibility of delivery
If after two attempts it is impossible for us to complete the delivery of your order, our logistics operator will inform you by email and/or SMS about what to do in order to execute the delivery. If you are not going to be at the place of delivery of the order at the agreed time, please contact our logistics operator to arrange delivery on another day.
In any case, to collect your order, you will have a period of 14 days from the date on which, following the procedure established in these Conditions; you are informed that your order is available. If after this period you have not collected your order, we understand that you are willing to withdraw from the Contract and we will consider it terminated. As a result of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, before 30 days since the date which, according to the established in the current Clause, we consider the Contract to be terminated, discounting shipping and return costs.